Guide | MobiPOS  >  Online Reward/Loyalty  >  Applying Reward  

Applying Reward

This guide demonstrates how to apply rewards using the POS device.
Before applying a reward, ensure that you have already created the rewards. If you have not created the rewards yet, you may refer to Creating Reward.

Manual Reward/Custom Reward

To apply a custom reward, you must first apply the order with a customer.
For a more detailed explanation on how to apply a customer to an order, please refer to Assigning Customer to Order.

A) Enabled Manual Reward/Custom Reward


mobi-pos enabled manual reward or custom reward

After applying the order to a customer, click on Pay.

mobi-pos cash register pay

The cashier needs to click on Custom Reward to manually select a reward for application.

mobi-pos manual custom rewards

Select the custom reward and click on Apply.

mobi-pos select custom reward

B) Disabled Manual Reward/Custom Reward


mobi-pos disabled manual reward or custom reward

If Manual Reward/Custom Reward is disabled, the Custom Reward button will be hidden after clicking on Pay.

mobi-pos custom reward hidden

Reward List

There are two methods to redeem rewards on the POS device: manually or scanning the Reward QR code.

Method 1.1: Manually Selecting a Reward with an Assigned Customer

This method requires you to manually assign a customer to the order and manually select the reward. To assign a customer to the order, refer to Assigning Customer to Order.

Next, click on Pay.

mobi-pos pay

Click on Redeem Reward.

mobi-pos redeem reward

Scroll to select the reward the customer wants to redeem for the bill and click on Apply.

mobi-pos select reward

Method 1.2: Manually Scanning a Reward with an Assigned Customer

This method requires you to manually assign a customer to the order and then scan the reward QR code to redeem the reward. To assign a customer to the order, refer to Assigning Customer to Order.

Next, click on Pay.

mobi-pos pay

Click on Redeem Reward.

mobi-pos redeem reward

Click on Scan QR.

mobi-pos manual scan qr

Scan the Reward QR code that the customer should show to the cashier to redeem the desired reward.

mobi-pos manual scan qr pop-up

This is the Reward QR code that the customer should present to the cashier.
Customers can log in to their rewards account, click on Rewards, select a reward, and then click on Redeem Reward to obtain the Reward QR code.

mobi-pos reward qr code

Method 2: Scan QR to Redeem Reward without Assigning a Customer

This method is highly recommended as it allows you to scan the Reward QR code, which will automatically assign the customer to the order, saving you a step.

Begin by clicking on Cash Register in the main menu. As you can see, the customer is not assigned to the order initially.
Then, click on Pay.

mobi-pos scan qr pay

Now, click on Redeem Reward.

mobi-pos scan qr redeem reward

As the customer is not initially assigned to the order, the pop-up shown below will appear.
Then, click on the Scan QR icon beside the search bar to scan the Reward QR code.

mobi-pos customer pop-up

Scan the Reward QR code that the customer should show to the cashier to redeem the desired reward and to assign the customer to the order.

mobi-pos scan qr

This is the Reward QR code that the customer should present to the cashier.
Customers can log in to their rewards account, click on Rewards, select a reward, and then click on Redeem Reward to obtain the Reward QR code.

mobi-pos reward qr code

In both methods, the bill summary will reflect the total price after deducting the redeemed reward.

mobi-pos bill summary

For detailed explanations on how to apply and redeem rewards on the POS device, you can refer to Redeem Rewards.